Tech Support and Maintenance

Onsite/Remote

Build a thriving company with a robust and seamlessly supported IT and communications infrastructure.

At our company, we redefine “Tech Support” by offering much more than reactive problem-solving.

Our proactive approach includes regular system checks and automated functions that anticipate and prevent issues before they arise. In the event of a problem, our swift response ensures minimal downtime.

Our comprehensive service, aptly named “Support and Maintenance,” encompasses all aspects of day-to-day upkeep and administration. This includes user set-up, system checks, backup logs, virus updates, security updates, and more. By entrusting these tasks to us, businesses can reduce their reliance on staff, time, and skill-sets in these areas.

While our primary expertise lies in Microsoft, Apple, Adobe, and Sophos products, we possess an extensive knowledge base covering a wide range of third-party applications, utilities, and hardware components. Additionally, we specialise in modern telephone systems. Our support can be delivered either on-site or remotely through telephone and remote access capabilities. To leverage the full benefits of our remote control support services, we utilise applications like Remote Desktop Assistant and Terminal Services on relevant hardware, especially servers.

Elevate your company’s IT and communications infrastructure with our exceptional support and maintenance services. Trust us to keep your systems running smoothly, allowing you to focus on core business objectives.

Telephone and Remote Access Support

Our standard support options offer cover during normal business hours, excluding bank holidays and weekends. Support packages may be purchased in advance and are valid for up to 12 months. This covers all aspects of your network so regardless of the nature of product or problem, you can call on our technical expertise to assist.

Extended Support Cover

Support is also available out of hours with our Extended Cover options. Required periods are flexible and are tailored to suit individual needs. Should you need to call us out of normal business hours, accrued support time is deducted from your current support package at the prevailing overtime rate.

On-Site Support Cover

Remote support services can be enhanced with on-site work. This time may be used at your discretion to include other projects.

Preliminary site surveys and meetings with key personnel are often essential where the client wants CTS to handle all aspects of IT project planning, site development, day to day administration and all of the support issues.

All hardware and software support can be orchestrated by CTS thus giving the client a single point of contact. This allows us to truly establish whether we are dealing with a hardware or software issue, and to take the necessary action. This can save a lot of time in critical situations.

Part of our role in all of this is to keep you informed and up to date with IT developments that may prove advantageous to your organisation.

Ad-Hoc and Emergency Support

For clients where there is no formal support agreement in place, our standard hourly rates apply for all remote or on-site work.

Take a look at the rest of our Services pages to see exactly what we can achieve for you. No matter how big or small your company is, CTS is here to help. Just give us a call today for more information or a quote.

CONTACT US

CTS Group Ltd,
Innovation Centre,
99 Park Drive,
Milton Park,
Abingdon OX14 4RY

e: enquiries@cts-group.co.uk
t: 01235 432000
Out of hours: 0800 012 2066
Mon-Thurs: 9am-5.00pm
Fri: 9am-4.30pm