One of the key elements to a successful company is the successfully implemented and supported IT and communications infrastructure.
Re-active problem solving is what most people perceive ‘Tech Support’ to be, but it should be much more. Pro-active system checks and automated functions allow us to prevent problems before they occur and react even more swiftly when something actually goes wrong.
That’s why we call our service ‘Support and Maintenance’ and not just ‘Support’ because we handle all aspects of day to day maintenance and administration i.e user set up, system checks, backup logs, virus updates, security updates etc allowing clients to minimise their requirements for staff, time and skill-sets in these areas.
Logically our primary skills are within the Microsoft, Apple, Adobe and Sophos product areas but we have a wealth of knowledge on a broad range of third-party applications and utilities as well as all hardware elements and modern telephone systems. Systems support is conducted on-site or remotely via telephone and remote access. To benefit fully from the remote control element of the support services offered, applications such as Remote Desktop Assistant and Terminal Services are used on all relevant hardware, especially servers.