Are you looking for your next role? Then please take a look below as to what positions we have available;

Who we are

CTS Group Ltd are a local Internet, Telecoms and IT Support provider based in Milton Park. We are the telecoms and internet provider of choice for many businesses around Oxfordshire due to their extensive knowledge and 30 + years of experience. We offer strategic business solutions and a wide range of services to businesses within Milton Park, Grove Business Park, Harwell Campus as well as catering for businesses in other locations. CTS deals with all aspects of IT, are ISO accredited so attention to detail and documentation is crucial.

About the role

  • Sector: IT
  • Contract type: Permanent, Full Time
  • Salary: Negotiable on experience

Our ideal candidate will have

We’re looking for an all-rounder with experience in Windows Server networks, Exchange Server, on-premise and O365/Azure, Active Directory, DNS, DHCP, Group Policy. HyperV and SQL knowledge would be a plus. General Experience with Windows 10 Desktop environments and Microsoft Office. Some iOS/Android/Mac/ Linux knowledge would be good.

An ideal candidate should have some knowledge of IP, understanding internal & external IP address range types is expected, along with basic subnetting & routing is advantageous.

We would expect that you have experience of dealing with the usual network peripherals, firewalls, routers etc.

The ability to inspire confidence in clients, meet deadlines, and be responsible for the day-to-day support requirements of the clients and the network. Excellent written & verbal communication skills are a must, with documentation of activities in our Issue Management System.

Job Description

  • 2nd Line Telephone & Remote Access Support to CTS Group clients
  • Server administration
  • Solving user problems /answering queries /basic user instruction
  • New user& application setups
  • Day-to-dayuser / systems support (printer installs, etc.)
  • Providing support to CTS Group consultants
  • Web based ‘Manufacturer Knowledge Base’ investigations
  • Providing applications & patches
  • Providing in-house technical support to CTS Office employees
  • Workstation troubleshooting
  • training & answering queries (re: MS Office based apps.)
  • In-house server /network troubleshooting
  • Escalation of client requests (systems development & sales) to consultants/account managers.
  • Occasionalon-site support / delivery of goods & services to clients, site auditing & fact-finding visits

Experience Desired

  • You will be need to demonstrate the relevant criteria whilst also bringing your own passion and ideas to the Company Directors and clients alike.
  • Proven experience in a support role, ideally in a client facing environment. In-depth troubleshooting experience. – 3+ years
  • You will need to be a highly organised individual with the ability to work under pressure.
  • Proven experience of logging work time in a ticketing system.

Employee Benefits

  • Company Pension
  • Bike to work scheme
  • On-site parking
  • 20 days holiday (plus bank holidays)
  • Birthdays off and Xmas shopping day
  • Annual and Quarterly employee recognition awards – with prizes
  • Bonuses reviewed annually
  • We also have company food days and social events
  • Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace.
  • Working Hours: Monday to Thursday 9.00am – 5.30pm and Friday 9.00am – 4.30pm

To be considered for this position, you should have a good technical knowledge with a keen interest to learn.

Application deadline: 30/11/2021 – Please send your CV and cover letter to be considered for the role.

Work remotely:

  • No

Position Summary

We’re looking for an all-rounder who has a comprehensive knowledge of IP, with years of experience with on-premise Windows Server networks, and on-premise Exchange ServersActive Directory & Group Policy. SQL knowledge would be a plus, as would Azure or other cloud services. General Experience with Windows 10 / Office 365 Desktop environments.

Standard IP knowledge of internal & external IP address range types is expected, along with basic subnetting & routing. We would expect that you have experience of dealing with the usual network peripherals, firewalls, routers etc. Cisco experience would be a plus.

The ability to inspire confidence in clients, meet deadlines, and be responsible for the day-to-day support requirements of the clients and the network.

Excellent written & verbal communication skills are a must, with documentation of activities in our Issue Management System.

Key Responsibilities

  • To ensure our network is managed and maintained
  • To collaborate with clients and suppliers to resolve issues and project manage all projects
  • To ensure all changes to the network are documented through our Change Management Process in line with ISO 27001 and ISO 9001
  • To contribute to the improvement of processes and be a key member of the team in bringing new technology to the company and our customers through research and deployment
  • Troubleshoot issues efficiently while effectively communicating to all parties
  • 2nd/ 3rd line support to staff and customers
  • Provide guidance and mentoring to other engineers and admin staff. Supporting the design, implementation of the business and network alongside the Technical Director.
  • Occasional out of hours work required
  • Driving licence required – Company vehicle for site visits.

Experience Desired

You will be need to demonstrate the relevant criteria whilst also bringing your own passion and ideas to the Company Directors and clients alike. Some of the key skills you will possess but are not limited to:

  • 2 years proven experience in project management of IT with a desire to take ownership of all projects.
  • 2 years proven experience in Networking.
  • Proven experience in 2nd/3rd line support in a client facing environment.
  • In-depth troubleshooting of Networks.
  • Knowledge of multiple network technologies (subnetting and routing, IP, Ethernet, Switching, VPN and Firewalls etc..)
  • Cisco experience an advantage.
  • You will need to be a highly organised individual with the ability to work under pressure.

Employee benefits

  • Company Pension
  • Bike to work scheme
  • On-site parking
  • 20 days holiday (plus bank holidays), Birthdays off and Xmas shopping day
  • Annual and Quarterly employee recognition awards – with prizes
  • Bonuses reviewed annually

We also have company food days and social events. Being based on Milton Park means you can get involved in the events, clubs and classes available in the workplace.

Job Type: Full-time, Permanent – (probationary period 6months)

Salary: Negotiable, dependant on experience.

Working Hours:

  • Monday to Thursday 9.00am – 5.30pm and Friday 9.00am – 4.30pm

Please send your CV and cover letter to be considered for the role.

Apply today by emailing hr@cts-group.co.uk with a covering letter and your CV, or click below;